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The Leading Moving and Packing Service for all of Your Home and Business Moves!
Our mission
The mission of TWO MEN AND A TRUCK® is to continuously strive to exceed our customers' expectations in value and high standard of satisfaction.
Core purpose
We strive to be a role model in our industry. This purpose is reflected in everything we do.
Core values
TWO MEN AND A TRUCK® has also established a set of core values that we live by.
Integrity
To always conduct oneself with honesty and fairness
Give back to the community
THE GRANDMA RULE®
To treat everyone the way you would want your Grandma to be treated
Care
To have compassion for family, customers, co-workers and community
Be your best and have fun
To be the best professionally and personally while enjoying life and having fun
Inclusion
To welcome people from all backgrounds in the workplace and the community
Training
TWO MEN AND A TRUCK® has always focused on training its employees with the latest techniques, the best available equipment and to treat everyone as you would want your grandmother to be treated ? THE GRANDMA RULE®.
Before a new franchisee can open a location, he or she must come to Lansing, Mich. and be trained for three weeks by the home office staff through STICK MEN UNIVERSITY®. There, franchisees are taught how to market their new business by the marketing department. They are taught about the computer systems in place by the technical staff. They are taught how to hire, manage and lead by the operations department. Trainers also teach how to properly pack items.
They also work in a two-story home that was built inside the TWO MEN AND A TRUCK® /INTERNATIONAL, Inc. headquarters. During the house training, students are taught how to maneuver, wrap, pack and load items like a grand piano, a china cabinet filled with breakables, glass tables, a washer and dryer and a big-screen television. There's also a bulky bedroom set and a home office. Trainees are expected to be able to recognize any possible obstacles, and empty the house as quickly and efficiently as possible. There is also a truck bed (built to scale) in the training facility. Trainees must be able to fully pack the back of the truck with the items from the home. The sides of the bed are clear so trainers can make sure each item is stacked properly.
STICK MEN UNIVERSITY® also offers online classes that cover everything from marketing tactics to making accurate estimates throughout the year. These classes are constantly updated to fit the needs of customers. STICK MEN UNIVERSITY® trainers also host regional management training courses throughout the year and a two-day frontline staff conference in Lansing.
The customer is TWO MEN AND A TRUCK® ?s No.1 priority. Training classes are constantly being improved to make sure we are providing the best service available.
